Privacy Policy

Effective Date: October 10, 2025
Last Updated: November 1, 2025

1. Introduction

Welcome to Hatrix Solutions.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you use our website (hatrixsolutions.com) and our WordPress plugin Auto Image Alt Text Generator for SEO (“the Plugin”).

By using our website or Plugin, you agree to the terms described in this policy.

2. Information We Collect

a. From the Plugin

When the Plugin is activated on your website, it sends limited technical data to our servers to enable license management and AI functionality. The data is sent:

  • Once on activation/reactivation

  • Weekly (to keep version info updated for compatibility support)

  • When generating alt text (image URLs only)

Usage statistics (to track your monthly generation limit: 10 free, 50 for Pro subscribers)

Generation Pack Purchases (one-time purchases that add generations to your account)

The Plugin requires external API connectivity to function and will display an informational notice on first activation explaining what data is collected. No explicit consent is required as the data collected is limited to technical information necessary for the service to function.

We do not store or share the actual images — only the URL and the resulting alt text.

b. From Our Website

If you contact us, purchase a Pro subscription, or purchase Generation Packs, we may collect:

  • Name and email address

  • Payment information (processed securely via Stripe)

  • Support correspondence

Payment details are never stored on our servers — they are handled exclusively by Stripe under their own Privacy Policy.

3. How We Use the Information

We use collected data to:

  • Verify plugin licenses and track activations

  • Provide AI-generated image alt text services

  • Track monthly generation limits and paid generation pack balances

  • Process Pro subscription payments and Generation Pack purchases

  • Improve plugin performance and stability

  • Communicate updates, bug fixes, or feature announcements (if you opt in)

  • Ensure compliance with usage limits and API costs

4. Data Retention

We retain the following data:

  • Site registration data (site_id, URL, versions): Indefinitely for license management

  • Usage records (monthly generation counts): Current billing cycle + 12 months

  • Generation Pack purchase records: Indefinitely (to maintain paid generation balances)

  • Payment transaction records: As required by law (typically 7 years)

  • Event Logs (activation, deactivation, purchases): 12 months

You can request deletion of your site data at any time by filling out the support form at Hatrix Solutions Support Page.

5. Data Sharing

We do not sell, rent, or trade your information.
Third Party Services used by the Plugin:

  • OpenAI API (via our proxy): For AI text generation. Image URLs are sent temporarily for processing and are not stored or reused.

  • Stripe: For payment processing (Pro subscriptions only and Generation Pack purchases). Payment information is handled exclusively by Stripe under their own Privacy Policy. We only receive confirmation of successful payments and do not store credit card details. 

6. What We Don’t Do

  • We do NOT store your actual images on our servers

  • We do NOT track user behavior or page views on your site

  • We do NOT share data with advertisers or marketing companies

  • We do NOT require explicit consent (beyond installing the plugin)

  • We do NOT make direct SQL queries to your database (all database access uses WordPress’s standard API functions)

  • We do NOT store credit card information (all payments processed securely by Stripe)

7. Cookies and Analytics

Our website may use standard analytics tools (such as Google Analytics) and functional cookies to understand visitor traffic and improve usability.
The Plugin itself does not set cookies or use tracking scripts on your WordPress site.

8. Security

We take reasonable technical measures to protect data, including encryption of communications and restricted database access.
However, no system is 100% secure, and you use the Plugin at your own discretion.

9. Your Rights

Depending on your location, you may have the right to:

  • Request access to your data

  • Request correction or deletion of your data

  • Withdraw consent for communications

You can contact us by filling out the support form at Hatrix Solutions Support Page to make any such requests.

10. Changes to This Policy

We may update this policy periodically. The “Last Updated” date will always reflect the most recent version.

11. WordPress.org Compliance

This plugin fully discloses all external service usage in accordance with WordPress.org guidelines. Complete technical details are available in the plugin’s readme.txt file.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Hatrix Solutions
Email: [email protected]
Website: https://hatrixsolutions.com